Contact us

We're happy to help with questions about your account, your subscription, billing, or how to use Communal Heating Compliance.

What we can help with

• setting up your organisation and heat network;
• keeping your records and documents;
• downloading your PDF documents;
• subscriptions, receipts and cancelling; and
• privacy questions and data requests.

What we can't help with

We can't give legal or technical advice about a specific building, and we don't carry out inspections or register networks with Ofgem. For those, use a competent professional or Ofgem's own guidance.

In an emergency, always call 999.

Get in touch

Email us at help@communalheating.co.uk

We aim to reply within 2 working days.

For how we use your personal information, see our Privacy policy. For the terms of the service, see our Terms.

Dutywise Ltd · Registered in England and Wales, company number 17498786 · Registered office: 8 Cornfield Close, Chandler's Ford, Eastleigh, SO53 4HD